General Conditions of Contract Woocommerce

 

INFORMATION ABOUT INTERNATIONAL DREAMLOVE S.A.

  • Business name; International Dreamlove S.A.
  • Telephone: +34 955 63 03 77
  • VAT:ES A-90068404
  • Sevilla Mercantile Registry: Registered in the business register Volume 5691, Folio 71, Entry 1 Page SE-9709
  • Website: www.dreamlove.eu

Read carefully the requirements that we ask you to be able to perform the installation correctly, we need to obtain your url access routes, users and password, once we have confirmed with you that the store works correctly, you must change the accesses.

Keep in mind that until we receive the complete information that we require, the installation will not start.

Here are the technical requirements for installation.

  • PHP version 7.2 to 7.4 (higher than this has not been tested).
  • 256 MB Ram for PHP. (The server / hosting is recommended to have more than 2 GB).
  • Required php functions: exec, shell_exec, posix_kill.
  • Modules and php options that must be activated: zip, soap, allow_url_fopen.
  • Set php variable to max_input_vars = 30000.
  • It is required to be able to configure cron scheduled tasks every 10 minutes.
  • Minimum storage of 15 GB. (It is recommended to have more than 40 GB).
  • Have SSL certificate in the domain.

Recommendations:

  • It is important not to have limitations on traffic or use of files.
  • Keep in mind that shared hosting comes with many limitations, it is recommended to use a VPS or higher.
  • Bear in mind that other plugins such as CDNs, image optimizers, security managers can interfere with the functionality of the plugin.
  • Have a minimum knowledge of how to manage Wordpress.

Once the data has been provided, the modules for your store will be installed and configured.

For the product import module, the categories and products will be created for the entire catalog.

  • If you want to use fewer products you can filter by categories, products or brands. If you already have a clear idea for what you want to import, explain it in the answer, otherwise it can be done later.
  • It is recommended that WooCommerce is clean of products and categories to start with the import. In the event that this is not the case and you want to use existing categories, before starting the import it is necessary that as a client you configure a category mapping, so that the module uses your categories instead of Dreamlove's.
  • This is done in the import products module in the mapping tab.
  • You need to have an SSL certificate installed on the domain.

THIS MODULE REQUIRES A SERVER CONFIGURATION THAT MANY HOSTING OR PROVIDERS DO NOT ALLOW.

In the event that your server / hosting does not meet these requirements, we can recommend a provider or offer you a server that does meet them.

Take into account these settings required for the correct operation of the DreamLove Modules.

  • You must check that your server has these functions allowed for the product import plugin to work correctly
  • Check PHP functions (posix_kill, Shell_exec, exec),
  • Apache zip and soap module
  • This PHP directive setting max_input_vars = 30000
  •  It is necessary to have in WordPress an available memory greater than 256 MB.

The following is necessary for the order module:

Have an available balance in the Dreamlove account, since for the orders to be automatic it is necessary that we can automate the management of the collection.
Have defined the structure of areas and shipments with which you want to work in the store. This is necessary to link to the shipping methods that Dreamlove uses for each Country or Region.


It is very important that the shipping methods you create in woocommerce have different names regardless of each zone.

Have defined and configured the payment methods in the store.

This module does not support WPML or Polylang.

THIS SUPPORT INCLUDES:

  • Support in the installation and configuration of the modules.
  • Advice on how to use the modules correctly.
  • Commissioning of the modules.
  • Help in case of any problem or bug related to the modules.

WHAT THIS SUPPORT DOES NOT INCLUDE:

  • Configuration of shipping or payment methods.
  • Theme settings.
  • Bug fixes not related to Dreamlove modules.
  • Installation of SSL certificates.
  • SEO settings of the store.
  • Store update to new versions.
  • Contact Servers or Hosting support to solve any incident.
  • The support for the installation of the Dreamlove plugin is valid for 30 days after the installation, any consultation or configuration work outside this period will be budgeted by the assigned technician.

LICENSE:

  • Each purchase is associated with an annual license code, valid for 1 domain to choose from. The license may be renewed within 15 days before the end date or within 7 days after the end date of the license.
  • Renewals will be processed annually.

SUPPORT LANGUAGE:

The installation of the module is carried out by qualified technical personnel in English or Spanish

PRIVACY POLICY

To carry out the installation of the Module, International Dreamlove will appoint a qualified technician and his data will be transferred to an external company in order to carry out the installation of the module. International Dreamlove is not responsible for the data protection policy of third parties and we only send their contact email so that they can maintain communication between the installation technician and the contractor of the module.

  I agree to provide my data in order to contract the Woocommerce Installation Module. Consult the Responsible for the treatment, Purpose, Legitimation, Recipients and rights here  Privacy policy

REFUND
In the case of needing the refund of the amount, it must be claimed within 7 days after the purchase of the module.

  • If the installation process has not started and you do not have access to module download instructions, a 100% refund will be made (The request must be made within 7 calendar days of purchase)
  • If the installation process has started, a 50% refund will be made. (The request must be made within a period of 7 calendar days from the purchase)